Return & Refund Policy

 

Thank you for your purchase! We hope you are happy with your purchase. However, if for any reason you are not completely satisfied, you may return it. Please read the details of our return policy below:

RETURNS

To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

RETURN PROCESS

To return an item, please contact Customer Service to obtain a return address. Once you receive the return address, securely place the item in its original packaging and include your proof of purchase.

In some cases, your return shipment is free of charge. However, if the return is not due to an error on VYLUXE's part, the cost of return shipping will be deducted from your refund.

REFUNDS

Once we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You will be notified by email once your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Perishable items
  • Intimates
  • Gift cards
  • Custom items
  • Digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Orders are processed within 5 days of the customer's order. Cancellations may apply if the consumer initiates the cancellation of the order before shipment and within the specified cancellation period on the website.

QUESTIONS:

What is the return policy?

Return Shipping Fee
All return shipping costs will be covered by the customer, unless it's due to a quality issue.

Return Options
Please note, the return address will be provided to you after we approve your return via email. Happy Returns is available in select U.S. states. (If applicable, further information will be provided in the response email after approval)

Return Window
You have up to 30 days from the date you've received all your items.

Conditions
The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
Swimwear, bodysuit, and lingerie returns can only be accepted if the hygiene liner remains intact.
Unfortunately, we are unable to accept returns for underwear, bras, water bottles, hair accessories, glasses, hats, socks, jewellery, shapewear or masks due to hygiene concerns, and any other items for which return or exchange is noted as not being supported on the product page.

Shipping costs are non-refundable.

What items can I return?

The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.

Swimwear, bodysuits, and lingerie returns can only be accepted if the hygiene liner remains intact.

Unfortunately, we are unable to accept returns for:

underwear,

bras,

water bottles,

hair accessories,

glasses,

hats,

socks,

jewellery,

shapewear,

or masks due to hygiene concerns.

Also, any items marked as "non-returnable" on the product page are not eligible for returns or exchanges.

 

Holiday Return Policy

Under normal circumstances, our refund policy requires you to submit a request within 30 days of receiving the package, and you then have another 30 days to ship the items back. However, considering your holiday schedule, if you have any concerns or difficulties, please contact our customer service at service@alzya.com for assistance.

Gift Returns Policy

You can return gifted items following the same return timeframe and conditions. To process a gift return, please provide the order number or the email address used to place the order. For assistance, contact service@alzya.com.

International Return Policy

We accept international returns under the same 30-day policy. However, return shipping costs are the responsibility of the customer unless the return is due to a mistake or defective item. Please reach out to contact@alzya.support before initiating an international return.

 

 

Return Address

Brand Name: Alzya
Address: 312 W. 2nd St, #1341, Casper, WY 82601, Natrona County
Contact Email: contact@alzya.support
Phone: +1 307-414-8109