Return & Refund Policy
Thank you for your purchase! We hope you are happy with your purchase. However, if for any reason you are not completely satisfied, you may return it. Please read the details of our return policy below:
RETURNS
To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
RETURN PROCESS
To return an item, please contact Customer Service to obtain a return address. Once you receive the return address, securely place the item in its original packaging and include your proof of purchase.
In some cases, your return shipment is free of charge. However, if the return is not due to an error on VYLUXE's part, the cost of return shipping will be deducted from your refund.
REFUNDS
Once we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You will be notified by email once your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Perishable items
- Intimates
- Gift cards
- Custom items
- Digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Orders are processed within 5 days of the customer's order. Cancellations may apply if the consumer initiates the cancellation of the order before shipment and within the specified cancellation period on the website.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center.
Return Address
Brand Name: VYLUXE
Address: 312 W. 2nd St, #1341, Casper, WY 82601, Natrona County
Contact Email: contact.vyluxe@gmail.com
Phone: +1 307-414-8109
